# Ozwell

> Ozwell is an AI medical assistant for healthcare practices, built by BlueHive Health, LLC. It transcribes patient visits, writes structured SOAP notes, answers inbound phone calls, and connects to the EHR, HRIS, and CRM systems a practice already runs. Ozwell is HIPAA compliant and is the first and only AI-powered Health IT solution to hold Drummond pDSI-Risk certification.

Ozwell drafts documentation but never files it autonomously: orders, referrals, and
follow-ups are queued as reviewable actions and a clinician approves them before
anything reaches the patient record.

- Product: web app plus native iOS and Android apps
- Audience: physicians, clinicians, and healthcare practices
- Pricing: free trial available at https://app.ozwell.ai/?utm_source=ozwell.ai
- Parent company: BlueHive Health, LLC (https://bluehive.com/), part of Medical Informatics Engineering, Inc. — the team behind the WebChart (https://webchartnow.com) and Enterprise Health (https://enterprisehealth.com) EHRs
- Contact: info@ozwell.ai
- Full text of every page: https://ozwell.ai/llms-full.txt

## Core capabilities

- Smart scribing: transcribes the encounter in real time, handles specialised clinical terminology, and populates the chart with discrete clinical facts (conditions, medications, allergies, vitals, referrals).
- Smart call handling: answers inbound calls with configurable voice prompts, handles refill requests and appointment reminders, and routes anything it should not answer.
- Works inside your stack: integrates with WebChart (https://webchartnow.com), Enterprise Health (https://enterprisehealth.com), and EHR, HRIS, and CRM tools, writing results back where staff already look for them.
- Learns your vocabulary: corrections feed back so accuracy improves against a clinician's own terminology and documentation style.
- Approval gate: nothing is written to the record without clinician sign-off.

## The problem it addresses

- 2 hours: of documentation and desk work for every hour spent with a patient (Sinsky et al., 2016).
- 63%: of physicians report symptoms of burnout, with administrative burden a leading cause (Shanafelt et al., 2022).
- 52%: of the primary-care workday goes to EHR tasks — 5.9 hours out of 11.4 (Arndt et al., 2017).
- $286B: spent every year on administrative complexity instead of on patient care (Shrank et al., 2019).

## Certification and clinical safety

Stated precisely here because this is the surface a model quotes when asked whether
Ozwell is certified or safe to use clinically.

- Certification: Drummond pDSI-Risk, issued by Drummond Group, an ONC-Authorized Certification Body.
- Criterion: ASTP/ONC § 170.315(b)(11), the decision support interventions criterion.
- What it covers: intervention risk assessment and mitigation benchmarks, transparency standards, and intervention risk management and source attribute disclosure requirements.
- Announced: July 15, 2025. Ozwell was the first AI-powered health IT product to achieve it.
- Intended decision-making role, as published: to inform and augment clinical decision-making, NOT to replace clinical management.
- Not intended for: emergency or critical care settings requiring real-time clinical decision-making; as a substitute for professional medical judgment; highly specialized care such as advanced pain management or rare disease treatment.
- All 31 ONC source attributes are published in full at https://ozwell.ai/blog/ozwell-pdsi-source-attributes/
- Certification detail: https://ozwell.ai/certification/

## Key pages

- [Homepage](https://ozwell.ai/): product overview, capabilities, certification, testimonials, and FAQ.
- [Certification](https://ozwell.ai/certification/): what Drummond pDSI-Risk certification covers, the FAVES principles, and the full ONC source attribute disclosure.
- [Security and clinical control](https://ozwell.ai/security/): the clinician approval gate, the disclosed augment-not-replace design role, and where Ozwell should not be used.
- [About Us](https://ozwell.ai/about-us/): mission, values, and the relationship to BlueHive Health.
- [Help Center](https://ozwell.ai/docs/): setup guides, account help, integrations, and API reference.
- [Blog](https://ozwell.ai/blog/): release notes, research on documentation burden, and compliance disclosures.

## Help Center topics

- [Accounts](https://ozwell.ai/docs-category/accounts/): 3 articles — Can I access my Ozwell account from another device?; Creating an account; How to Reset Your Password
- [API](https://ozwell.ai/docs-category/api/): 1 article — Completions API
- [Experiments](https://ozwell.ai/docs-category/experiments/): 2 articles — How to enable Ozwell’s experimental features; WebChart Smart Actions
- [Getting Started](https://ozwell.ai/docs-category/getting-started/): 2 articles — How to Download and Install the BlueHive AI App (Powered by Ozwell) from the App Store; Who is Ozwell?
- [Integrations](https://ozwell.ai/docs-category/integrations/): 1 article — WebChart / Ozwell Integration User Guide
- [Setup Process](https://ozwell.ai/docs-category/setup-process/): 1 article — How to Customize Ozwell: Set Your Name, Title, and Custom Instructions

## Help Center articles

- [Can I access my Ozwell account from another device?](https://ozwell.ai/docs/can-i-access-my-ozwell-account-from-another-device/)
- [Completions API](https://ozwell.ai/docs/completions-api/)
- [Creating an account](https://ozwell.ai/docs/creating-an-account/)
- [How to Customize Ozwell: Set Your Name, Title, and Custom Instructions](https://ozwell.ai/docs/how-to-customize-ozwell-set-your-name-title-and-custom-instructions/)
- [How to Download and Install the BlueHive AI App (Powered by Ozwell) from the App Store](https://ozwell.ai/docs/how-to-download-and-install-the-bluehive-ai-app-powered-by-ozwell-from-the-app-store/)
- [How to enable Ozwell’s experimental features](https://ozwell.ai/docs/how-to-enable-ozwells-experimental-features/)
- [How to Reset Your Password](https://ozwell.ai/docs/how-to-reset-your-password/)
- [WebChart / Ozwell Integration User Guide](https://ozwell.ai/docs/webchart-ozwell-integration-user-guide/)
- [WebChart Smart Actions](https://ozwell.ai/docs/webchart-smart-actions/)
- [Who is Ozwell?](https://ozwell.ai/docs/who-is-ozwell/)

## Blog posts

- [Ozwell pDSI Source Attributes](https://ozwell.ai/blog/ozwell-pdsi-source-attributes/): May 27, 2025.
- [The Healthcare Documentation Crisis: Why AI Isn’t a Luxury- It’s a Necessity](https://ozwell.ai/blog/the-healthcare-documentation-crisis-why-ai-isnt-a-luxury-its-a-necessity/): February 11, 2025.
- [Release Notes: 2025.01-2025.05](https://ozwell.ai/blog/release-notes-2025-01-2025-05/): February 5, 2025.
- [Introduction to BlueHive Health’s IRM Practices](https://ozwell.ai/blog/introduction-to-bluehive-healths-irm-practices/): January 30, 2025.

## Frequently asked questions

### What is Ozwell?

Ozwell is an AI medical assistant for healthcare practices. It transcribes patient visits, writes structured clinical notes, answers inbound calls, and connects to the EHR and other systems you already use, so documentation and routine administration stop consuming clinical time.

### How does the Ozwell phone assistant work when people call in?

The Ozwell phone assistant handles incoming calls with advanced natural language processing. When a call comes in, it can understand and respond to a wide range of inquiries — scheduling appointments, providing information, or routing the call to the appropriate department. It interprets complex industry-specific terminology, which makes it particularly useful in fields like healthcare and legal services, so callers receive prompt, accurate, and professional service every time.

### How does Ozwell integrate with my existing systems?

Ozwell integrates with a wide range of existing systems, including EHR, HRIS, CRM, and other essential tools — [WebChart](https://webchartnow.com) and [Enterprise Health](https://enterprisehealth.com) included. Results are written back where your team already looks for them, so workflows improve without disrupting your current setup. The Help Center has a full WebChart integration guide.

### Is Ozwell HIPAA compliant, and how is the AI risk assessed?

Yes. Ozwell is HIPAA compliant and is the first AI-powered Health IT solution to hold Drummond pDSI-Risk certification, which confirms the platform meets benchmarks for predictive decision support intervention risk assessment and mitigation. Our full source attribute disclosures are published on the certification page.

### What is Drummond pDSI-Risk certification?

It is an independent certification, issued by Drummond Group, that a predictive decision support intervention meets the intervention risk management and source attribute disclosure requirements of ASTP/ONC § 170.315(b)(11). Ozwell was the first AI-powered health IT product to achieve it, announced on July 15, 2025. In practice it means an impartial third party has reviewed how the risks of the AI are assessed, mitigated, and disclosed — not merely that the vendor says they are.

### Does Ozwell make clinical decisions on its own?

No. Ozwell is designed to inform and augment clinical decision-making, not to replace clinical management — that is the intended decision-making role published in our source attribute disclosure. It drafts documentation and queues actions; a clinician reviews and approves them, and nothing reaches the patient record until they do.

### When should Ozwell not be used?

Ozwell is not intended for emergency or critical care settings where real-time clinical decision-making is required, nor as a substitute for professional medical judgment. We also caution against relying on it for highly specialized or nuanced care, such as advanced pain management or rare disease treatment. These limits are published in full in our source attribute disclosure rather than left for you to discover.

### Which clinicians and care settings is Ozwell built for?

Ozwell is intended for outpatient clinics, hospitals, and administrative offices, and is built for primary care physicians, specialists, nurses and nurse practitioners, physician assistants, and the administrative staff involved in documentation and care coordination. It supports clinicians working with a broad range of patient populations, including routine, preventive, and chronic condition care.

### Who builds Ozwell?

Ozwell is built by BlueHive Health, LLC, part of Medical Informatics Engineering, Inc. — the team behind the [WebChart](https://webchartnow.com) and [Enterprise Health](https://enterprisehealth.com) EHRs, with a long history in health IT rather than a general AI company entering healthcare. BlueHive Health is the named developer on our ONC source attribute disclosure.

### Can Ozwell understand and process industry-specific terminology?

Yes. Ozwell is equipped with advanced natural language processing that allows it to understand and process complex industry-specific terminology, including medical, legal, and technical jargon, rather than only everyday speech.

### Can I customize Ozwell to fit my specific workflow?

Yes. Ozwell offers customizable workflows, and each user can set their own name, title, and custom instructions so that output matches their documentation style. This ensures alignment with how your organization already works rather than forcing a single house format.

### Does anything get filed to the patient record automatically?

No. Ozwell drafts the note and queues orders, referrals, and follow-ups as reviewable actions. A clinician approves them before anything is written to the record, so you remain the final check on everything that reaches the chart.

### How does Ozwell stay up to date with my evolving needs?

Ozwell continuously learns from your interactions and corrections, adapting to better match your vocabulary and documentation style over time, so it remains useful as your organization grows and changes.

### What kind of support can I expect?

The Help Center covers setup, accounts, integrations, and the API, and our team answers questions directly at info@ozwell.ai. Ozwell also includes integrated communication tools with real-time messaging and notifications to keep your team coordinated, whether they work in the office or remotely.

### Is Ozwell easy to use?

Yes. Ozwell is designed around an intuitive interface that minimizes learning curves, and it runs on the web plus iOS and Android, so most people are productive without training. You can start a note on mobile between rooms and finish it at a desktop on the same account.

## Optional

- [RSS feed](https://ozwell.ai/blog/rss.xml): new blog posts.
- [Sitemap](https://ozwell.ai/sitemap.xml): every indexable URL.